Meters are read on the 15th of every month and bills are generated on the last working day of the month for the previous month. For example, the bill that is generated on the 31st of December is for the services used from November 15-December 15. Bills are due on the 20th of every month. Accounts that are unpaid are penalized on the 21st of every month. In the event that the 20th falls on the weekend, penalties will be posted on the Monday following the 20th. If unpaid, your account will enter the disconnection process after the penalty has been applied.
Acceptable Forms of Payment
Cash, check, money order, cashiers check, credit/debit card, and signing up for automatic withdrawals to your account are the accepted forms of payment. Postdated checks will not be accepted. All checks will be cashed as they are received. If a check is returned, you will be charged a $25.00 NSF fee.
Signing up for automatic withdrawal eliminates the need to write a check for services each month and assures that you will never pay a late fee again. With automatic withdrawal, the amount due is automatically deducted from your bank account on either the 5th or 18th of the month, whichever date you prefer. Automatic withdrawal customers still receive a monthly utility bill and the debit will appear on their bank statements. Customers interested in this free service can stop at City Hall to complete a form or use this link: Authorization for Automatic Payments to print a copy that can be dropped off at City Hall.
Customer Rights and Responsibilities
If you receive a notice that states that your account is past due and service will be shut off, a list of responsibilities and remedies can be found HERE.